Customer Service Experience for week4Our outlet do sell handphone charm whereby there's a rice inside and can customize the rice. However, the customization process have to take one week before it is eady for collection.
On tuesday, one of the customer shows interest on the handphone charm and demand it to collect within this week. However, this is not within our control as the customization was not done by us. In order to provide good customer relatioship, I told the customer in a polite way to leave her contact number with us so that once it is ready for collection, we will contact her as soon as possible. After much consideration, the customer decided to purchase it and we managed to close a sales.
Learning Point
Customer is not always right. When customer is not satisfied with the service they received, we believed that if we explain to them nicely, they will still understand and in this case, they would not leave the shop with bad impression. Lastly, we have to be patient in dealing with customers and every problem could be resolve.
MSC Friendz
Friday, July 17, 2009
Last week there were a few lecturers who came to Friendz during that break and they have been here quite a few times as it was the H1N1 closure period they were easy to recognise so we went to talk to them. and after browsing they saw the uggage tag and what a particulare lecturer wants was out of stock, so we offered to order in for her to provide good customer service.
She was anxious to receive her item so after a few days she came back again and with her other friends and they bought many items also boosting the sales.
thus ths shows that by providing good customer service the customer will come back more often and that by words of mouth more people will know about the shop boosting sales
MSC Friendz
Wednesday, July 15, 2009
that you won't wanna miss!
NEW ITEMS INSTORE: JELLY LENS
ALL items with a 10% DISCOUNT and special products 20% off that you wanna grab it soon! SO COME VISIT!
MSC Friendz
Sunday, July 12, 2009
Below is the customer service experience we have encountered.
On monday which is our first day of work, we had quite a number of customers from Mongolia. Most of them were womens and the items they most sought after was our latest arrival items; our attractive earrings. The difficult part during our sales is the language barrier. We faced difficulties in communicating with them as they have very strong assence when speaking. However, we did not give up because we believed that providing good customer service is one of the key to success. We attended to them and assisted to their enquiries while they were browsing through the earrings. Instead of trying the earrings on their own, they put the earring on us and judge if the earring was nice. Going to extra miles, we provide the service by letting them to put on the earrings on us since there is no much customer at that point of time. In the end, we made quite alot of sales from the Mongolia customers and they even thanked us for our good customer services. With this, we would like to conclude that providing good customer service is a must to achieved in all retail outlets.
Rdgs,
MSC-friendz
MSC Friendz
Tuesday, July 07, 2009
JULY IS COMING!!!!
BE EXCITED & WATCH OUT THIS SPACE FOR PROMOTIONS, NEW PRODUCTS AND EVERY THING GOOD EVEN THE PEOPLE IN FRIENDZ IS DIFFERENT!
DO COME SUPPORT!
MSC Friendz
Wednesday, July 01, 2009
