NATIONAL DAY IS HERE!
SPECIAL PROMO ON THE 4th to 11th of AUG @ FRIENDZ!
special RED & WHITE items @ 20% off !
JELLY LENS & EARRINGS bundle promo!
&
WE ARE RELOCATING !!!
so come check us out at A.215A
MSC Friendz
Tuesday, August 04, 2009
This Wednesday, a female customer came into friendz. She looked through the store merchandise and set her eyes upon a small coffee bear gift box.
After some time, I found out that she was looking for a gift box to contain a gift she has. She selected one of the boxes of coffee bear range. She requested me to fold the box for her. This box is a new stock that came in just 2 weeks ago. I encountered difficulties helping her.
I decided to practice with the sample box. I disassembled it and at the same time learn how to assemble the box. This took me more than five minutes, but the customer was very patient. I thanked her for her patience and understanding as that was my first time assembling a box from scratch.
From this incident, I learned that customers’ time is precious. We should be appreciative towards our customers if they are willing to wait for us as they are not obligated to. Furthermore, I need to improve on my product knowledge.
MSC Friendz
Tuesday, August 04, 2009
Customer Service Experience for week4Our outlet do sell handphone charm whereby there's a rice inside and can customize the rice. However, the customization process have to take one week before it is eady for collection.
On tuesday, one of the customer shows interest on the handphone charm and demand it to collect within this week. However, this is not within our control as the customization was not done by us. In order to provide good customer relatioship, I told the customer in a polite way to leave her contact number with us so that once it is ready for collection, we will contact her as soon as possible. After much consideration, the customer decided to purchase it and we managed to close a sales.
Learning Point
Customer is not always right. When customer is not satisfied with the service they received, we believed that if we explain to them nicely, they will still understand and in this case, they would not leave the shop with bad impression. Lastly, we have to be patient in dealing with customers and every problem could be resolve.
MSC Friendz
Friday, July 17, 2009
Last week there were a few lecturers who came to Friendz during that break and they have been here quite a few times as it was the H1N1 closure period they were easy to recognise so we went to talk to them. and after browsing they saw the uggage tag and what a particulare lecturer wants was out of stock, so we offered to order in for her to provide good customer service.
She was anxious to receive her item so after a few days she came back again and with her other friends and they bought many items also boosting the sales.
thus ths shows that by providing good customer service the customer will come back more often and that by words of mouth more people will know about the shop boosting sales
MSC Friendz
Wednesday, July 15, 2009
that you won't wanna miss!
NEW ITEMS INSTORE: JELLY LENS
ALL items with a 10% DISCOUNT and special products 20% off that you wanna grab it soon! SO COME VISIT!
MSC Friendz
Sunday, July 12, 2009
Below is the customer service experience we have encountered.
On monday which is our first day of work, we had quite a number of customers from Mongolia. Most of them were womens and the items they most sought after was our latest arrival items; our attractive earrings. The difficult part during our sales is the language barrier. We faced difficulties in communicating with them as they have very strong assence when speaking. However, we did not give up because we believed that providing good customer service is one of the key to success. We attended to them and assisted to their enquiries while they were browsing through the earrings. Instead of trying the earrings on their own, they put the earring on us and judge if the earring was nice. Going to extra miles, we provide the service by letting them to put on the earrings on us since there is no much customer at that point of time. In the end, we made quite alot of sales from the Mongolia customers and they even thanked us for our good customer services. With this, we would like to conclude that providing good customer service is a must to achieved in all retail outlets.
Rdgs,
MSC-friendz
MSC Friendz
Tuesday, July 07, 2009
JULY IS COMING!!!!
BE EXCITED & WATCH OUT THIS SPACE FOR PROMOTIONS, NEW PRODUCTS AND EVERY THING GOOD EVEN THE PEOPLE IN FRIENDZ IS DIFFERENT!
DO COME SUPPORT!
MSC Friendz
Wednesday, July 01, 2009
BENKKO!!!
it comes in different types, the above ones is the benko pouch with zipper selling at $6, don't worry there is discount! it comes in different type of expression just right for a group of friendz. there is mirror , brooch as well as cushion.
MSC Friendz
Wednesday, June 10, 2009
MOTHER'S DAY IS OVER~
and here comes "SUPERDAD"/"DAD FABULOUS" promotions.
we had many promotions on daddy day specials, with a discount from 10% all the way to 60%!! HOW COOL IS IT!
so come on down to FRIENDZ and take a look, buy something special for your papa.
the above picture is actually one of our products that we are promoting , it's actual price is $6.30 and after 30% discount it became $4.41
it's a simple yet meaningful cards that is neither too childish nor too mature looking.
other than this we also have laptop bags that came in DIFFERENT color and TEXTURE as well( if you are a furrr lover, we have it too.)
HEADCOIN PURSE , only left bunny and monkey.
$4.90 before discount
there is a 20% OFF for this item.
go ahead and calculate how much you can actually save.
CLEARANCE SALES!!!
laptop sleeves with four different colors - leaf green , fire red and orange orange.
it comes in two desings and suits laptops inch 15 and 17''
usual price is : 12.90 - 15.90
now: $9.90
MSC Friendz
Wednesday, June 10, 2009
Citurs Socks, HP/MP3 Socks & Shoe Laces
To view a larger image, click the picture above.
*Rainbow of colours available for shoe laces and many deisgns of HP/MP3 socks
Labels: Clover Products
MSC Friendz
Tuesday, April 14, 2009
Coffee Bear Products
To view a larger image, click on the picture above.
To view a larger image, click on the picture above.
Labels: Coffee Bear Products
MSC Friendz
Tuesday, April 14, 2009
♥ Coffee Bear LoversFor All Coffee Bear Lovers: We will update the Calender Wallpaper monthly, so please do come back for more of the series. You can also visit
Coffee Bear offical website for more wallpapers and their products on CoffeeBear series!
Coffee Bear Calendar.jpg)
(Example: April Calendrar)
To Download, click
here.
.jpg)
(Example: March Calendar)
To Download, click
here.
More Coffee Bear downloads:
click
here.
Labels: Coffee Bear lovers
MSC Friendz
Thursday, April 09, 2009
♡ You Are Specially Invited 
New Look!
New Ambience!
More Gift Ideas!
And grab our latest and fashionable items in our shop now!
Find us at NYP Shopping Arcade, A212
Operating Hours: Mon – Fri except Public Holidays,
10.30AM to 5.00PM
Labels: Invitation Card
MSC Friendz
Tuesday, April 07, 2009
MSC Friendz Family Tree
Supervisors in charge: Miss Khoo and Miss Ching
Students: Xiaowei, Shaqilah, Zhi Yi and CassandraAttachment Period: 9th February 2009 to 17th April 2009Labels: Family Tree
MSC Friendz
Monday, April 06, 2009
.jpg)
.jpg)
